Teachers or school administrators can order Otava learning materials (printed materials, digital teaching materials, digital books, digital exercises and digital tests) through eg. Storia Kouluväylä, Kirjastopalvelu or Otava online shop. Ordered digital materials will be available in the Nova platform within one working day of the order being placed.
Otava Online Shop e-commerce IDs
All schools in the Otava customer register have been given a username and password for the Otava online shop. Schools that have logged in with their IDs can order on the school’s invoice. These login details have been sent to the school head teachers and/or school secretaries. If you have lost your school ID, please contact Otava’s customer service. The school administrator can also check the school IDs in Nova under School >> Info.
If necessary, you can request an e-commerce account from the Otava Customer Service.
Schools can order products from Otava online shop using e-invoices. The e-invoice address of the school or municipality is required for ordering. Individuals cannot order products with an invoice.
Contact details for retailers
For any changes to an order (eg. product or order cancellation), please contact your retailer’s customer service team as your primary point of contact.
Contact details for Storia Customer Service
Email: customerservice@storia.fi
Telephone: 010 345 1580 (Mon-Fri 8–16)
Contact details for Kirjastopalvelu customer service
Email: asiakaspalvelu@kirjastopalvelu.fi
Telephone: 09 584 0440 (Mon-Fri 8–16)