Teachers or school administrators can order digital materials from Otava (digital teaching materials, digital books, digital exercises and digital tests) Kirjavälitys or Otava’s online store Otava’s online shop. The ordered material is available in the Teacher’s world within the next working day after ordering.
Otava’s online shop e-commerce IDs
All schools in the Otava customer register have been given a login and password for the Otava online shop. Schools that have logged in with their IDs can order on the school’s invoice. The logins have been sent to the headmasters and/or school secretaries of the schools. If you have lost your school ID, please contact Otavas’s customer service . The school administrator can also check the IDs in the Teacher’s world. Administrators can see their login in the Opedienst under School -> School details.
If necessary, you can request an e-commerce account from the Otava Customer Service.
Schools can order products from Otava’s online shop using e-invoices. The e-invoice address of the school or municipality is required for ordering. Individuals cannot order products with an invoice.
Contact details of retailers
For any order changes (e.g. product or order cancellation), please contact your retailer’s customer service department in the first instance.
Contact details for Kirjavälitys Customer Service
E-mail: asiakaspalvelu@kirjavalitys.fi
Telephone: 010 345 1580 (weekdays 08-16)
Contact details for Edustore customer service
E-mail: edustore@kirjavalitys.fi
Telephone: 010 345 1560 (weekdays 08-16)
Contact details for Kirjastopalvelu customer service
E-mail: asiakaspalvelu@kirjastopalvelu.fi
Telephone: 09 584 0440 (weekdays 08 – 16)